Maharashtra Chief Minister Uddhav Thackeray introduced the BMC's WhatsApp chatbot for various services

by Web Desk | Published: 15 Jan 2022

Maharashtra Chief Minister Uddhav Thackeray introduced a WhatsApp chatbot for the Brihanmumbai Municipal Corporations (BMC) on Friday. The chatbot is already available for over 80 citizen services and will be available in English and Marathi 24 hours a day, 7 days a week. To get started, citizens can text 'Hi' to +918999228999. "Everything can be settled with a simple 'Hi!' from information access to grievance settlement. Send us a WhatsApp message at "According to the BMC.


"We're only a 'Hi' away now, Mumbai! Send us a message on 89999228999 to receive services ranging from grievance redress to license renewal "According to the BMC. Mayor Kishori Pednekar, Maharashtra Environment Minister Aaditya Thackeray, District Guardian Minister Aslam Sheikh, and BMC Commissioner Dr. Iqbal Singh Chahal were among those who participated in the video conference. While speaking at the event, Maharashtra Chief Minister Uddhav Thackeray stated that the administration plans to give over 80 services to citizens via the WhatsApp chatbot, including water bills, housing rent, energy bill payment, and other key municipal services.


"Today is a wonderful day. It gives me tremendous pleasure to say that we are now making use of information technology. Today, we have provided the people with a paradigm of an open and accountable organisation "he stated While speaking at the event, Maharashtra Environment Minister Aaditya Thackeray stated, "I've always felt that 'comfort of living should be a top priority for any government; this programme puts it front and centre. While the current economic climate encourages people to work from home, citizens still need to go to municipal offices to complete their tasks. This not only allows WFH to operate in difficult times, but it also allows citizens to receive transparent, responsible, and timely municipal service with the click of a button "Aaditya expressed his thoughts.


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