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BMC Elections 2022: According to a Praja Foundation poll, there is a decrease in civic complaints, but the time to resolve them is longer
- by Webdesk
- 05 May 2022
The Praja Foundation, a Non-Profit that promotes accountable government, performed a survey of public complaints filed with the BMC in the previous ten years. The number of complaints linked to civic concerns such as road maintenance, drainage, toilets, water supply, pest control, and solid waste management (SWM) has fallen in the last two years, according to statistics from the BMC's Centralised Complaint Register System (CCRS).
The number of complaints reached 1.28 lakh in 2019, before dropping to 93,774 in 2020 and 90,250 in 2021. The number of days it took the BMC to resolve complaints in these three years (2019, 2020 and 2021) increased from 30 to 39 and 48 days, respectively.
The CCRS is a central database that collects citizen complaints from all BMC portals, including the MyBMC app, My Pothole Fixit app, BMC WhatsApp Chatbot, and the Citizen's Grievance Cell 1916, which are available 24 hours a day, seven days a week.
According to the Praja Foundation research, public complaints have steadily increased from 2015 to 2019. There were 67,835 complaints in 2015, which increased to 1,28,145 in 2019. From 2017 to 21, L-Ward Kurla took the longest (68 days) to handle each civic complaint. Since 2012, the most complaints have been filed in Kurla (74,7078), Andheri (73,562), and Andheri East (73,562). (66,660).
According to the Praja report, 1,50,831 drainage-related complaints were filed in the last ten years, with 14,687 complaints filed in Andheri West. Furthermore, 96,360 complaints were connected to SWM in the last ten years, although Andheri West had the most SWM complaints with 7,195, and 92,858 complaints were related to water. There was a total of 9,541 complaints for water in the Govandi and Mankhurd regions.
Complaints about water and SWM have risen from 7% in 2012 to 12% in 2021. Since 2012, drainage-related complaints have consistently been among the most common. Toilet complaints increased from 148 in 2012 to 489 in 2021, while pest control complaints increased from 3,123 in 2012 to 7,785 in 2021. In 2019, the BMC CCRS received 269 pollution-related complaints, which grew to 424 in 2021.
Image Courtesy: BMC Elections 2022
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This article is based on publicly available information from credible sources (as mentioned above) and has been restructured using a combination of AI tools and manual editorial inputs to enhance clarity and readability. While we aim to maintain accuracy, there may be unintentional errors or misinterpretations. If you come across any incorrect or misleading information, please report it to us at info@bmcelections.com.
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